how to USE THE FEEDBACK FORMS
| Enables you to provide feedback to the eCo.Report support team by creating and submitting a feedback form, viewing all previously created forms or searching for a specific form. |
| You can select a feed back form by: |
|
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Selecting FEEDBACK from the eCo.Repair Menu Bar. |
| Note: Do NOT use Feedback Reports to log faults. Please report faults to eCo.Repair Support on 0800 7835639. |
| 2. | Enter your Subject Heading. |
| 3. | Enter your Reference Number, for
example, your telephone number. |
| 4. | Enter any feedback comments. |
| 5. | Select the Submit button. If you select the Cancel button the feedback process is cancel and you are returned to the Feedback Menu window. |
| After a brief period the Feedback Report is submitted and you will be returned to the Feedback Menu window. |
| 1. | Selecting the View button. After a few moments the Feedback Menu window is displayed: |
| 2. | Select the Cancel button and you will be returned to the Feedback Menu window. |
| how to SEARCH FOR A SPECIFIC FEEDBACK FORM |
| 1. | Entering the feedback form Reference Number in the Feedback Menu window. |
| 2. | Selecting the Search button. After a few moments the specified form is displayed in the Feedback Received window: |
| 3. | Select the Cancel button and you will be returned to the Feedback Menu window. |
| Nov 2008 Issue 08.11 eCo.Repair Version 6.0 |
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© British Telecommunications plc 2009
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