how to CREATE A WHOLESALE WEB CALL CONNECT FAULT REPORT A Wholesale Web Call Connect (WWCC) is a click-to-dial product.

Notes:
1.	To utilise this functionality you will require additional permissions on your eCo.Repair account.
2.	The fault report options displayed will correspond to your access permissions.

To create a Wholesale Web Call Connect Fault Report enter the following:

1.   A valid Wholesale Web Call Connect number.


2.   Confirm both the preliminary checks.


3.   Select the Accept button.

Note: If you do not confirm both settings in the Preliminary Checks window a warning message will be displayed, see CREATING A FAULT REPORT, how to CREATE A PRIVATE CIRCUIT FAULT REPORT.

While eCo.Repair is searching and validating the wholesale web call connect number relating to the number entered, the following window is displayed:

After your Wholesale Web Call Connect has been validated:

Note: NO customer address is displayed because the number is a Wholesale Web Call Connect.

At the base of this frame a Status bar provides details about the current state of the fault.

Note: If you select the Cancel button the create fault process is haulted and you will be returned to the Create Fault Report window.

You can view recent faults by selecting the button.

If you select the Close button the Previous Fault window is removed from your screen and you will be returned to the Create Fault Report window.

At the base of the Create Fault Report window Line Marker details are displayed:
Line Markers give Service Providers visibility of the network services on a line.
Note: The prescence of some Line Markers may cause an incorrect line test to be performed. eCo.Repair recognises these instances and suspends the line test service.

In the Create Fault window:

4.	From the drop down menu, select Yes or No to the question Are These the Correct Details?

5.	From the Confirm you accept any Time Related Charges drop down menu:
	Select one of the replies

Note: For an explanation of Time Related Charges select the Explain button and the following message will be displayed:

6.	Select the Continue button. If you select the Cancel button you will be returned to the Create Fault Report window.

Note: If you selected No to the question Confirm you accept any Time Related Charges the following message will be displayed: You will be required to select the Yes option in the Create Fault Report window before you will be able to proceed to create a fault report.

You will be presented with a number of Questions. Your answer to each Question will effect the next question displayed plus the method of entering information. While eCo.Repair is loading the questions the following window is displayed:

When all the questions have been loaded:



Note: The Customer Name and Telephone Number is automatically pre-populated.


7.   Enter your Extension number.


8.   Enter the Fault Reference number.


9.   Enter your Diagnostic Notes.


10.   Answer all the questions and input your replies by either:

	§	selecting the Enter button.
		or
	§	entering text and selecting the Enter button.
		or
	§	selecting an option from the drop down menu and then selecting the Enter button.

             


You can return to a previous question by:




As you anser the questions your replies will be displayed at the base of the window:



Note: You can view all your answers by using the scroll bar to the right of the form.

If your response to a particular question causes the fault creation process to be abandoned the following error message will be displayed:
	You are unable to continue to raise a fault
Selecting the Finish button will return you to the Create Fault Report window.

When you have answered all the questions a Submit and Cancel button will be displayed:

11.  Select the Submit button for the fault to be created.
	If you select the Cancel button the create Wholesale Web Call Connect fault process will be halted and the Create Fault Report window will be re-displayed

While eCo.Repair is creating the fault report the following window is displayed:




Once the fault has been created a form containing a unique reference number is displayed:

12.	Select the Done button to complete the Create Fault Report process and the Create Fault Report window will be re-displayed. Select the Print button to print the Submit Report window contents.

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Nov 2008   Issue 08.11   eCo.Repair Version 6.0   

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